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Feedback & Complaint
As the regulatory body for Malaysia’s energy industry, the Energy Commission (ST) is responsible for safeguarding consumer interests. This includes overseeing the quality of services provided by licensees in the supply of electricity and piped gas.
This page serves as a guide for consumers on the actions that can be taken when issues arise relating to electricity and piped gas supply.
This page serves as a guide for consumers on the actions that can be taken when issues arise relating to electricity and piped gas supply.
Introduction
ST also provides an online complaint channel, ST Complaint, for electricity and piped gas consumers through the ST Complaint System.
Contact Us
Consumer Affairs Management Section, Compliance and Enforcement Division
Suruhanjaya Tenaga,
Level 6, Menara Z10, 1,
Jalan Alamanda 2, Presint 1,
62000 Putrajaya, Malaysia.
(Monday to Friday, 8:30 am – 5:30 pm excluding public holidays)
Frequently Asked Questions
Lihat Semua
Saya mendapati bil elektrik pada bulan ini sangat tinggi berbanding bulan lepas.
Tempoh bacaan bil elektrik di rumah saya telah melebihi 31 hari dan menyebabkan cajnya tinggi.
Saya hanya menerima bil anggaran daripada pemegang lesen.
Saya tidak menerima bil elektrik daripada pemegang lesen.
Saya dapati bil elektrik kedai saya pada bulan ini dikenakan surcaj angkadar kuasa oleh pemegang lesen.
